Shipping

We currently ship to NZ, Australia, Europe, USA, Canada, Japan, Hong Kong, Singapore & UAE.
Free Standard shipping on all orders over $200 NZD 
Free Express shipping on all orders over $400 NZD

 

New Zealand

Country

Order Value

Standard Shipping Cost

Delivery Timeframe

New Zealand

Under $200 NZD

$6.40 NZD

3-7 business days

Over $200 NZD

Free

 

Please note:

  • While our headquarters is in Level 3 our website continues to operate. During Level 3 we will be shipping your precious jewellery to you, wherever you are in the world. Please note that due to an increase on courier demand, there may be some delay in delivery times. We value your health and wellbeing, so our dispatch team will be taking every precaution set out by the Government's Level 3 guidelines
  • Please allow up to 6 business days for your order to arrive, more during peak times of year such as Christmas
  • Rural and some residential areas may take additional delivery time
  • Orders are shipped by CourierPost and are fully insured
  • A signature is required on all Stow packages. Please make sure you are sending your order to an address where someone will be available to receive the package. If no one is there to receive the package CourierPost will leave a calling card with their contact details so that you can arrange to collect your parcel
  • Stow packages can be sent to a PO Box address, in which case CourierPost will leave a calling card in your PO Box & you will be able to collect your parcel from the Post Office where your PO Box is located 

 

International

We currently ship overseas to Australia, Europe, USA, Canada, Japan, Hong Kong, Singapore & UAE.

We ship to the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Malta, The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

We offer 2 shipping options (Standard & Express) as detailed below:

  • Free Standard shipping on all orders over $200 NZD
  • Free Express shipping on all orders over $400 NZD
Important note

Please note the buyer is liable for payment of any country import tax/duty, VAT, GST at the time of entry into the country of destination. For more information about import taxes/duties & VAT or GST please contact your local customs office.

Due to recent BREXIT changes to UK VAT collection, we are unable to ship parcels to the UK under the value of £135 ($260 NZD). All orders over $260 will receive free tracked express shipping.

Delivery time does not include any time that your country’s customs office may hold your package. 


Not Tracked Standard:

Shipped via NZ Post International Air. This is an economical delivery service which doesn’t include track & trace.

We recommend Tracked Express.

Country

Order Value

Standard Shipping Cost

Delivery Timeframe

Australia

Under $200 NZD

$9.90 NZD

5-10 business days

Over $200 NZD

Free

USA & Canada

Under $200 NZD

$18.50 NZD

10-15 business days

Over $200 NZD

Free

Europe

Under $200 NZD

$18.50 NZD

10-15 business days

Over $200 NZD

Free

Japan, Singapore,

Hong Kong & UAE

Under $200 NZD

$17.00 NZD

10-15 business days

Over $200 NZD

Free


Tracked Express:

Shipped via NZ Post International Express Courier. This is a fast, secure, trackable delivery service with full cover for lost or damaged parcels.

Country

Order Value

Standard Shipping Cost

Delivery timeframe

Australia

Under $400

$23.50 NZD

4-5 business days

Over $400

Free

USA & Canada

Under $400

$41 NZD

7-8 business days

Over $400

Free

Europe

Under $400

$41 NZD

7-8 business days

Over $400

Free

Japan, Singapore & Hong Kong

Under $400

$50 NZD

7-8 business days

Over $400

Free

United Arab Emirates

Under $400

$95 NZD

7-8 business days

Over $400

Free

 

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