FAQs
Q. What are your lockets made of?
A. Stow Lockets are made from solid sterling silver, solid 9ct yellow gold and solid 9ct rose gold. They feature the highest quality crystal and scratch resistant glass. Stow products are never plated, ensuring lasting quality and making each locket a piece you can confidently invest in and wear for years to come.
Q. Does the locket open?
A. Yes. Our lockets open so you can add, remove or change your precious charms whenever you wish, allowing you to personalise your locket for different moments and occasions.
Q. What should I do if my locket is difficult to open?
A. Our lockets are designed to close securely, helping prevent them from accidentally opening and to keep your precious charms safe. To open your locket, gently insert your fingernail into the indent beside the latch. If needed, you can carefully use a non-metal tool, such as a wooden toothpick. Please do not force the latch.
If your locket remains too stiff, return it to the retailer you purchased it from for assessment by a qualified jeweller. If it was purchased from stowlockets.com, please contact us for assistance.
To help preserve the hinge, avoid opening and closing your locket more often than necessary.
Q. How many charms fit inside a Stow Locket?
A. The number of charms that will fit depends on their individual sizes and shapes. As a guide, we recommend:
- Round lockets: 1–3 charms for the Petite Locket, 10–12 for the Medium and Medium Faceted Lockets, and 15–18 for the Large Locket.
- Heart lockets: 8–10 charms for the Medium Locket.
- Hexagon lockets: 10–12 charms for the Medium Locket.
Q. Why do some birthstone charms of the same type look different?
A. Our birthstone charms are made from natural semi-precious stones, so variations in colour and appearance are expected. No two natural stones are exactly alike, making every birthstone charm special and unique.
Q. Do Stow products come with a warranty?
A. Stow products are covered by a 12-month warranty against manufacturing faults. If we confirm that a product is faulty, it will be repaired, replaced or refunded as appropriate. Please provide proof of purchase when making a claim.
Our warranty reflects the care and craftsmanship behind every Stow piece, giving confidence in the locket you choose to invest in.
Our warranty is provided in addition to any rights you may have under applicable consumer law, which may continue beyond the 12-month warranty period.
Stow Lockets are designed to hold Stow petite charms. Damage caused by placing other charms, gemstones or keepsakes inside your locket is not covered by the Stow warranty. Please refer to our full Warranty & Returns information section here.
Q. Can I return my purchase?
A. Except where required by applicable law, we do not accept returns for change of mind. Eligible customers in the European Union may have a 14-day right of withdrawal for online purchases.
If you believe your Stow product is faulty, please contact the retailer you purchased it from to discuss a return or exchange.
For products purchased from stowlockets.com:
- Request a copy of our Returns Form by emailing info@stowlockets.com
- Complete the Returns Form & attach proof of purchase
- Package the product securely & return it according to the instructions provided.
- Keep your proof of postage and tracking number until your return has been processed.
Please refer to our complete Returns Policy for further information.
Q. How do I keep my locket clean?
A. We recommend using a high quality, soft anti-tarnish, jewellery polishing cloth. The glass can be cleaned with a soft polishing cloth such as those used for glass lenses. Caring for your locket helps protect the piece you’ve chosen to invest in, ensuring it remains beautiful for years to come.
Please check our Cleaning & Care page here for further details and tips.
Q. Can I place a loved-ones ashes inside my locket?
A. Our lockets are designed to hold Stow petite charms. We do not recommend placing ashes or other keepsakes inside, as the lockets are not airtight or waterproof. Damage caused by placing other items inside your locket may not be covered by the Stow warranty.
Many customers choose a charm that symbolises remembrance as a meaningful way to hold someone close.