FAQs

Frequently Asked Questions

Q. What are your lockets made of?

A.Stow Lockets are made from solid sterling silver, solid 9ct yellow gold and solid 9ct rose gold. They feature the highest quality crystal and scratch resistant glass. Stow products are not plated, therefore you can always expect the highest quality products from Stow.

Q. Does the locket open?

A. Yes. Our lockets open to allow you to stow away your precious charms, you can add or change the charms in your locket for different occasions.

Q. I find it difficult to open the latch of my locket?

A. Our lockets are designed to be closed securely. This ensures that your locket does not accidentally open and avoids the possibility of losing your precious charms. If you find it difficult to open the latch by inserting your fingernail into the indent, you could try a non-metal tool, for example a toothpick, to open the latch. If your locket is too stiff, please return it to the store where you bought it from for a qualified jeweller to assess. In order to preserve the hinge, the lockets should not be opened and closed frequently. 

Q. How many charms can you fit inside a Stow Locket?

A. In our new style locket we suggest up to 7 for the Petite Locket, up to 15 charms for the Medium Locket and up to 20 for the Large Locket. For our classic style locket we suggest 1-3 for the Petite 15mm Locket, 5-7 charms for the Medium 22mm Locket and 10-12 for the Large 28mm Locket. You can always swap your charms around and keep them in a Stow gift box when you are not wearing them.

Q. Why do some of the same birthstones look different?

A. As all of our birthstones are made from natural semi-precious stones they can sometimes vary in colour. No two stones are the same which is the same principle with our beautiful birthstones. Each one is special and unique, just like the wearer.

Q. Can you purchase Stow Lockets online?

A. Yes, Stow Lockets has recently become available to purchase online. You can also purchase in store in New Zealand and Australia; please see our stockists for details. 

Q. How do I choose a ring size?

Please wrap your finger with a piece of string and measure it against a ruler. All rings can be re-sized by a reputable jeweller near you.

British & Australian Size
Inside Diameter mm 
Inside Circumference mm 
L
16.10
50.58
N
16.92
53.16
O
17.35
54.51

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