Terms & Conditions

Terms & Conditions

Last updated: 24 September 2026

These Terms & Conditions apply to your use of stowlockets.com (the Website) and to orders placed through the Website.

The Website and Stow Lockets are operated by Link Wholesale 2025 Ltd (Stow, we, us or our), a New Zealand company. By using the Website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use the Website.

These Terms & Conditions should be read together with our Shipping, Warranty, Returns & Cancellations and Privacy Policy pages.

Nothing in these Terms & Conditions limits or excludes any rights or remedies that cannot lawfully be limited or excluded, including rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Changes to these terms

We may update these Terms & Conditions from time to time by publishing the revised version on the Website. The terms that apply to an order are those in effect when you place that order. Any changes will apply to future use of the Website and future orders and will not affect an order already accepted by us.

Using our Website

You may use the Website for lawful, personal and non-commercial purposes. You must not:

  • interfere with, damage or disrupt the Website, its security or any connected system;
  • introduce viruses, malicious code or other harmful material;
  • attempt to gain unauthorised access to the Website, customer accounts or related systems;
  • use the Website in a way that infringes another person's rights or breaks any law; or
  • copy, reproduce, republish or commercially exploit Website content except as permitted by law or with our prior written permission.

We may suspend or restrict access to the Website where reasonably necessary to protect the Website, our customers or our systems.

We take reasonable care to keep the Website available and its information accurate. However, access may occasionally be interrupted for maintenance or for reasons outside our reasonable control. Product information, availability and Website content may also be corrected or updated when required.

Eligibility to place an order

By placing an order, you confirm that you are legally able to enter into a binding contract. If you are under 18, you may only place an order with the involvement and permission of a parent or guardian.

Products purchased through the Website are for personal use and must not be purchased for resale. If you are interested in becoming a Stow stockist, please contact us.

Products and availability

We make reasonable efforts to describe and display our products accurately. Colours and appearance may vary slightly depending on photography, lighting and the screen used to view the Website.

Many Stow products are handcrafted or include natural materials. Small variations in colour, finish, dimensions or appearance may occur between product images and the product received, or between individual products of the same design. These variations are not necessarily faults. This does not affect your rights where a product does not match its description, is not of acceptable quality or otherwise fails to meet a guarantee under applicable consumer law.

All products are subject to availability. We may limit quantities where reasonably necessary, including to prevent suspected fraud, unauthorised resale or misuse of a promotion.

Orders and acceptance

When you place an order through the Website, you are offering to purchase the selected products at the price and on the terms shown at checkout.

We accept your order when your payment has been authorised and we send your order confirmation email. At that point, a contract is formed between you and us.

We may decline an order before acceptance, or cancel an accepted order, if:

  • a product is unavailable;
  • there is an obvious error in the product description, price, promotion or order;
  • payment cannot be authorised or is subsequently declined or reversed;
  • we reasonably suspect fraud, misuse of a promotion or an order for unauthorised resale;
  • we are unable to complete reasonable fraud-prevention or identity-verification checks;
  • we cannot deliver to the address provided; or
  • accepting or fulfilling the order would breach a law or regulatory requirement.

If we decline or cancel an order after payment has been taken, we will notify you and refund the amount paid for the affected products using the original payment method. We will not deduct payment processing or platform fees when we cancel an order.

If a product becomes unavailable after we have accepted your order, we will contact you as soon as reasonably possible. We may offer you the choice of an agreed substitute, waiting for the product to become available or receiving a refund for the affected product.

For some higher-value orders, including orders containing 9ct gold, we may carry out reasonable fraud-prevention or identity-verification checks before dispatching the order. We will only request information that is reasonably necessary for this purpose and will handle personal information in accordance with our Privacy Policy.

Prices and payment

Prices are displayed in the currency selected on the Website. Any applicable taxes, delivery charges and other charges will be shown at checkout before you submit your order.

Prices and promotions may change at any time, but a change will not affect an order we have already accepted. If an obvious pricing or promotional error affects your order, we will contact you before acceptance so you can choose whether to proceed at the correct price or cancel the affected item.

You must pay for your order using one of the payment methods offered at checkout. By submitting payment details, you confirm that you are authorised to use that payment method. Payments are processed by third-party payment providers and may also be subject to their terms and conditions.

If your card issuer or payment provider applies currency conversion charges, international transaction fees or other charges, those charges are your responsibility.

Promotions and discount codes

Promotions, discount codes, gifts with purchase and competitions may be subject to additional terms displayed with the relevant offer. Unless the offer states otherwise:

  • promotions are available for a limited time and while stocks last;
  • only one promotion or discount code may be used per order;
  • promotions and discount codes cannot be exchanged for cash or applied to a previous order; and
  • excluded products, minimum spends and other eligibility requirements will be stated with the offer.

If specific promotional or competition terms conflict with these Terms & Conditions, the specific terms apply to that promotion or competition.

Cancellations and changes

Please check your order carefully before submitting it. Once an order has been placed, it cannot be cancelled or changed because you have changed your mind, except where required by applicable law.

In exceptional circumstances, and only before an order has been fulfilled, we may agree to a cancellation or change at our discretion. If we agree to cancel your order, we may deduct any reasonable, non-refundable payment processing or platform fees actually charged to us in connection with your order and its cancellation. We will tell you the amount of any deduction before processing the cancellation.

We will not deduct these fees where we cancel your order, where the cancellation relates to a product that does not meet a statutory consumer guarantee, or where applicable law requires a full refund.

Nothing in this section limits your rights under applicable consumer law. Customers in the European Union may also have a statutory 14-day right of withdrawal where the relevant requirements are met, as explained in the returns information published on our Website.

Shipping and delivery

Shipping destinations, options, estimated timeframes and charges are set out on our Shipping page and at checkout. Delivery estimates are not guaranteed delivery dates unless we expressly agree otherwise.

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after fulfilment has begun.

Where we arrange delivery, we remain responsible for resolving delivery problems with the carrier in accordance with applicable law. If your parcel is lost, damaged or significantly delayed, please contact us so we can investigate and provide any remedy required by law.

We are not responsible for delays caused by events outside our reasonable control, but this does not limit any rights you have under applicable consumer law. If a substantial delay occurs, we will contact you where reasonably possible and work with you on an appropriate solution.

International orders, duties and taxes

For orders delivered outside New Zealand, you are responsible for any import duties, customs charges, taxes or fees imposed by the destination country unless these are expressly included at checkout. Customs requirements may also delay delivery.

You are responsible for checking whether a product can lawfully be imported into the destination country. We are not responsible for costs arising from a failure to comply with local import requirements where we have not caused or contributed to that failure.

Product care

Stow jewellery contains delicate components and requires appropriate care. Please follow our Cleaning & Care guidance. Damage caused by misuse, accidents, unauthorised alterations or failure to follow reasonable care instructions may not be a manufacturing fault. This does not limit your rights under applicable consumer law.

Stow lockets are designed for use with Stow charms. Damage caused by placing incompatible items inside a locket may not be covered by our express warranty. This does not exclude any statutory rights that apply independently of the cause of the damage.

Consumer rights, warranty and returns

If you acquire products from us as a consumer in New Zealand, the Consumer Guarantees Act 1993 provides guarantees that include acceptable quality, fitness for purpose, matching their description and delivery within the agreed time or, where no time is agreed, within a reasonable time.

If a product does not meet a statutory guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy depending on the circumstances and the seriousness of the failure. We will meet our obligations under applicable consumer law.

Unless otherwise stated, Stow products also include a 12-month express warranty against manufacturing faults. This warranty is in addition to your statutory rights. Those rights are not limited to 12 months and are not excluded because an express warranty has expired.

Our express warranty does not cover ordinary wear and tear, tarnishing, scratching, loss or theft, accidental damage, misuse, damage caused by incompatible products, unauthorised repair or alteration, failure to follow our Cleaning & Care guidance, or a natural or handmade variation that does not amount to a failure under applicable consumer law.

Proof of purchase may be required to assess a claim. If you purchased from stowlockets.com, please follow our Warranty, Returns & Cancellations process. If you purchased from an authorised Stow stockist, please contact that retailer in the first instance.

Privacy

We collect, use, store and disclose personal information as described in our Privacy Policy and in accordance with applicable privacy law, including the New Zealand Privacy Act 2020. Our Privacy Policy also explains how to contact us to request access to or correction of your personal information.

Intellectual property

The Website and its content, including text, photographs, graphics, logos, product names, designs and software, are owned by or licensed to us and are protected by intellectual property laws.

You may view and use Website content for your personal, non-commercial use. Except as permitted by law, you must not reproduce, modify, distribute, publish, display, create derivative works from or commercially exploit Website content without the prior written permission of the relevant rights holder. No right, title or interest in our intellectual property is transferred to you.

Third-party links and services

The Website may contain links to third-party websites or services. These are provided for convenience and do not necessarily indicate our endorsement. We are not responsible for third-party content, availability, security or privacy practices. Your use of a third-party website or service may be subject to that provider's terms and policies.

Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, or limits any rights or remedies available to you under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law.

To the fullest extent permitted by law, we are not liable for loss that is not a reasonably foreseeable result of our breach, or for loss caused by your misuse of the Website or products, your failure to follow reasonable instructions, or an event outside our reasonable control.

General

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining terms will continue to apply.

If we do not enforce a right immediately, that does not mean we have waived it.

We may transfer our rights and obligations under these Terms & Conditions as part of a sale, transfer or reorganisation of our business, provided this does not reduce your rights. Any transfer of personal information will be handled in accordance with our Privacy Policy and applicable privacy law.

These Terms & Conditions, together with any policies or additional terms expressly incorporated into them, form the agreement between you and us concerning your use of the Website and Website orders.

Governing law

These Terms & Conditions are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction. If you live outside New Zealand, you may also have mandatory consumer rights under the laws of your country or region. Nothing in these Terms & Conditions is intended to exclude those rights where they apply.

Contact us

If you have any questions about these Terms & Conditions, please contact us:

Stow Lockets / Link Wholesale 2025 Ltd
Email: info@stowlockets.com